Adobe Acrobat (ver. 6 or later) has changed the format for which they save files. When a file is saved, version information is now stored, which causes parties that have versions prior to this unable to open them.
ex: Users with version 6, can view files stored as version 6, but users with version 4, are not able to view documents stored in version 6.
Note: To check the version of Adobe you are running; Open Adobe, select Help, select About Adobe......the version information should be displayed on this screen.
To resolve the problem, change the setting below to allow Adobe to save the file in
a format that is backwards compatible.
For Windows XP:
- Select start
- Select printers and faxes
- Highlight Adobe PDF and right click
- Select Printing Preferences
- Select Adobe PDF Settings tab
- Choose Edit, beside the Adobe PDF Conversion Settings (Default Setting: Standard)
- Set the Compatibility equal to Acrobat 5.0. Most users should be on acrobat 5 or greater
at this time.
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